June 23, 2009

Preparing yourself for your next job interview

 

With the economic climate lately, more and more people are in a job-hunting position. Those that are able to line up interviews need to be as prepared as possible, since there is likely double the usual number of people vying for that one opening.

 

Below are some pointers that might be of help. I won’t go into the basics (arrive early, dress properly, understand what the role requires, etc.); some of that is common sense, and I’m sure you understand the others (if not, I’d be happy to answer any specific questions). These are items that can hopefully help you stand out from the pack.

 

Positive attitude - a firm, solid handshake, warm smile, "pleasure to meet you" – and it starts there. Unless you are interviewing for an accounting position (no offense to those that do!), a personality helps make the difference.

 

Understand how important it is to "mirror" the person who is interviewing you – ie., if they are very rushed and quick-speaking, you should keep your answers clear and crisp. If they are more "chatty" - then it's fine to be more relaxed in your reply - HOWEVER, always addressing the question and being clear. In general, people like people who are "like" them. That's why it's important to pick up on an interviewer's style and presence.

 

Don’t forget about “me” - when asked about your role, responsibilities, contribution etc…  it’s best not to mainly refer to what your department does; instead, try to focus on what YOU do, what you have contributed. Too often people make the mistake of saying “WE are responsible for business requirements and WE work with the development team” – ultimately the interviewer might think you don’t handle tasks on your own and pass off a lot of responsibilities to others. You should not sound “arrogant” by saying “I” but just naturally express what you, personally, contribute.

 

Confidence-building before heading in – think of 5 attributes on paper that makes you special. Don’t have 5? Keep trying – I bet you probably have more than that number. Those are your strengths, and where you will stand out from others competing for the same role. The idea is to focus on staying positive and work on building your confidence-level.

 

What makes you nervous? The best time to think about that is beforehand and address it, so if it does arise during an interview – you will be ready to answer the tough question with greater ease. For example – if an prospective employer asks what are your strengths and weaknesses? This is probably one of the most basic questions, HOWEVER, many people have lost job opportunities by saying a "weakness" that truly reflects badly on their character or skills (eg, not organized, or have a bad temper).

 

It is possible to mention a “weakness” that you have had trouble with in the past, but have been working on to  improve – you can say that it was an issue and are always continuing to improve yourself in this area (eg,  delegating,  multitasking priorities). You are mentioning a weakness, but going back a bit in your career and showing how you have improved – if needed, this can be a good way to express a weakness but showing strength and growth.

 

Another type of weakness can be something mentioned that is NOT needed for the role. For example, if the position is a business analyst role, you can mention you are light at development (in other words, it’s not a skill needed for the position).

 

Listening - also consider that how you LISTEN is just as vital as the answers you give. Doing everything correctly will be negated if you are not a good listener. Listening properly also gives the interviewer insight into your interpersonal skills. To be a good listener you must let them finish their sentences and thoughts completely. You may be excited to jump in and add to what they are saying, but instead of showing your intelligence, it actually makes people uncomfortable when they don't get a chance to finish. It's best to LISTEN and NOD your head APPROVINGLY. When they finish their sentence, it's best to reply with a smile and if appropriate, ask another question or add some of your thoughts. The main point is to be a good listener in addition to asking good questions. Good conversation is a give and take.

 

 

A large number of our clients do a BEHAVIORIAL-TYPE of interview. Some questions might be:

 

What challenges have you faced?  How did you overcome them? 

Be prepared to talk about key projects/accomplishments and how you addressed tough issues.

 

What did you learn from your challenges?  What might you have done DIFFERENTLY if faced with similar situation?

Managers seek to hear that you are smart and learn from your experiences… that there are different ways to do thing, many things to learn… different ways to work. A sign of intelligence and analysis skills is the ability to view situations in different ways and LEARN from it.

 

 

Now, it’s your turn - good questions to ask to interviewer:

 

"What are the greatest challenges that you are facing, and that I could help you with?"

Unless the position has been explained in complete detail, this is an excellent question. It shows that the firm's success is of value to you, and not just your personal success.

 

When talking about your responsibilities and projects –give a good overview (be careful not to go on too long), and then ask “are my skills or environment similar to your needs or environment?” – in other words, you want to be sure that you are matching your skills to their needs.  If the manager says that the environments are different, then direct more questions to find out what their needs are and express back examples that you have done that are similar. Overall, any manager will want to hear that you have skills and experiences that relate to what they are doing and what their environment needs!  Good to make sure that you are on the “same page” or close enough.

 

"What are the short term and long term goals or objectives you are looking to reach?"

This shows that you are interested in career and the long term, not just a job

 

"What are the characteristics of successful employees in this organization?" 

Exemplifies to the employer that you want to do a good job and want to learn what best works in their environment.

 

 

At the end of the interview – let them know you are interested.

Since there are many people applying for the same job, it’s critical to separate yourself from everyone else! To do this, I suggest you say something like “I am very excited by this opportunity and hope you feel I am appropriate for the position”

 

Also, you can ask “Are there any concerns or questions you have about my background – I’d like to address any questions for you”. Hopefully everything went smoothly; however – it could make up for a misunderstanding or eliminate a concern.  It’s not an easy question to ask; be prepared to respond to a concern or negative without being “defensive”. Worth adding in, to eradicate any concerns before the next candidate walks into the manager’s office.

 

Follow-up etiquette:

 

1.       Ask politely, not anxiously, what the next steps in the process might be. Don't be afraid to let them know that you like what you have seen so far, and want to continue the process. You can say – “1 have a sincere intent in moving forward."

2.       Always get a business card from the person(s) you are meeting. You should send a “thank you” email that night. (But ALWAYS spell check your message, and correct any grammar before hitting the send button!)

3.       If using one, be sure to contact your recruiter shortly after an interview. The sooner you give your feedback, the sooner the recruiter can move the process forward.

 

 

Good luck!

 

 

June 17, 2009

Does your company have a CRO (Chief Retention Officer)? If not, they should...


Now that the economy had gone past the petered out stage, businesses are starting to look for that light at the end of the tunnel. Will we get out of the muck soon? No one can answer that truthfully; however, we all understand things will take time.

In the meantime, my firm is dealing with a handful of clients that are taking advantage of the talent pool now being made available to them. And not all have been acquiring new employees from the jobless ranks; that's right, people are jumping ship for new opportunities. Perhaps for a change, to get out of the 'routine' they are in; perhaps for a few more dollars (it's not that rare); perhaps because they hear a certain competitor in their space does more for their employees. C'mon, admit it - wouldn't you listen if an industry recruiter called you to discuss an exciting new opportunity?

With that said, what is management doing in their organization to retain valuable employees? I've read articles telling managers to say thanks for a job well done; to keep the lines of communication open; to involve their team members more. Well, there's a lot more to that. And that's what a CRO can do - or at least a senior-level manager tasked with these responsibilities. In these challenging times, companies are expecting more from their staff than ever before. And every person is even more critical now to ensure deliverables are met competently and in a timely fashion. The smarter CEO's get this; take a look at this article about Tony Hsieh from Zappos.com. Not all companies can do everything he has, but there are many ideas which are easy to implement that many others haven't.

Go ahead - ask your VP of HR the underlying costs encurred of hiring a new employee. Once you add up: the severance package for the person going out, training for the new employee, productivity loss during the time he/she is ramping up, and possibly a placement fee for an agency that sourced the candidate - you will realize quickly this is not a desirable option. Worse case, this can significantly have adverse effects on a company's bottom line if not kept in check.

So, a CRO can not only save a company money, they can keep morale up and ensure a positive environment. Which would lead people to be more productive. And create an atmosphere for prospective candidates outside the organization to want to join your firm, instead of thinking to leave you. Not a bad situation to be in...

 

May 23, 2009

Dot-com boom, Part Deux?

3 things make me believe that is true, and it is exciting:

1) Although I usually skim over the stock numbers, I'm not one to dwell on the back pages of a paper's business section. However, a few days ago, something told me to look......   glad I did. I happened to notice that there was a graph charting the stock prices for the Internet-50, the top 25 eCommerce and 25 eBusiness firms. What was glaring, was the recent rise: on 11/18/08, the number was pegged at 83.88; on Wednesday this week, it hit 106.07. Amazing to me since I would expect the "staples" to increase the most (if at all), because most investors consider them the safer bet.

2) About 2/3 of the clients my company supports are within the financial services industry. What has been interesting to note, is that the MAJORITY of them are are hiring programmers to help develop advanced trading systems utilizing new data models and/or ways to identify trends out of all the information pouring in (ie. "algo" and "quant" are two of the most prevalent buzz words) by leveraging technology in a way they simply couldn't previously.

3) A good friend runs an advertising/marketing firm, and most of his clients are buzzing about - what else - social media and how they can best leverage this.  Oh, and some of his latest deals/dealings? Found them off of Twitter...   the same forum I was bad-mouthing just weeks ago, I am now embracing myself.

It is the new normal, and I like it........